We put our hearts into each and every item we create. We try to source and use reclaimed materials whenever possible, and when buying materials or using services, we strive to do business with local folks whenever possible.
We currently ship items from Portland, Oregon, between 1 and 3 business days after we receive an order. Much of the time we are able to ship sooner than 3 days.
WITHIN THE US: Item is sent via USPS First-Class, unless the weight of the item exceeds 16 oz, in which case the package will go Priority.
OUTSIDE THE US: Item is sent via USPS First Class International mail. Though we are very prompt in getting the package to the post office, shipping time can vary greatly depending where you live, please allow AT LEAST 10 days for your item to reach you.
SHIPPING RATES: Our shipping rates are calculated by adding the cost of postage, tax, the packing materials - tube, envelope, tape, etc - to our time.
RUSH ORDERS: Please contact us at email@example.com to arrange payment for additional shipping costs via Paypal. We will do everything we can to make sure it gets there on time.
LOST OR STOLEN PARCELS: Regrettably, we cannot take responsibility for any lost or stolen parcels, or if a customer has made an error entering the shipping address.
INTERNATIONAL CUSTOMS: All customs forms will be filled out honestly and accurately. Regrettably, we cannot take responsibility for any duties or charges incurred by your country of residence.
Refunds & Exchanges
If you are unhappy with your item in any way please email us as soon as you receive it (firstname.lastname@example.org) and we will do our best to work out a solution.
EXCHANGES will be issued only on items sent back within 3 days, (posted, not received) and returned in their original condition.
SHIPPING COSTS FOR EXCHANGES are the responsibility of the buyer - unless the item was damaged or misrepresented which will then be assessed on a per case basis.
DISCOUNTED AND SALE ITEMS ARE FINAL SALE.
Q: I'm interested in carrying your products at my shop. Do you sell wholesale?
A: Absolutely. Select products are available wholesale. Please contact us for a complete list and pricing at email@example.com
Q: I want to send this as a gift, do you do anything different for gifts?
A: We're happy to send your item to a different address, just be sure to write the name and address you'd like the item to be shipped to at checkout. We will also tie the item with a colorful ribbon and include a gift tag - let us know what message you'd like to include!Q: I live in Portland, OR too! Is there somewhere local I can buy your items?
A: Many of our prints and dolls are stocked at local stores all over Portland, message us and we can let you know which item is where! We can also often arrange a meet-up/drop-off in town, just message us! AND we always welcome visitors to our farm, located just outside the city! If you'd like to pick-up your item from our studio, again, just message us and we can make a date.
Q: I am interested in a custom order or collaboration, how do I inquire about that?
A: Feel free to send us an email regarding custom order inquiries, or collaboration ideas! Our email is firstname.lastname@example.org. We would love to discuss all the possibilities.